At Database Solution Services, we strive to deliver reliable and high-quality communication solutions to every customer. Our refund policy is designed to be transparent, fair, and in line with industry best practices.

1. General Refund Policy
- All purchases, recharges, and top-ups for our services are final and non-refundable.
- Once payment is processed and credits are added to your account (wallet/banner/API, etc.), they cannot be transferred back to your bank account or refunded under any circumstances.
- This includes, but is not limited to, credits for Bulk SMS, missed call service, voice calls, WhatsApp credits, and any setup or subscription fees.
- Refunds will not be issued for unused balance, expired credits, or in cases of account suspension or termination due to a breach of terms and conditions.

2. Service Delivery & Message Failures
- Our system operates on a best-effort “submission basis,” utilizing global carrier routes and telecom networks to deliver your communications.
- Charges apply for all successfully submitted, processed, or attempted messages, including failed or undelivered messages (due to recipient network, device configuration, or regulatory restrictions).
- No refunds are provided for failed delivery, undelivered messages, operator downtimes, DND status, or message filtering by any network/operator.

3. Cancellation
- No cancellation is available for successfully processed payments and activated services.
- In the case of recurring plans or subscriptions, you may cancel future renewals at any time, but payments already made are non-refundable.

4. Account Suspension or Termination
- If your account is suspended, terminated, or blocked due to violations of our Terms & Conditions or abuse of service, no refund is provided for any remaining balance.
- Refunds are not available for accounts deactivated due to non-compliance with national regulations (like DLT), spam complaints, or breach of service agreements.

5. Exceptional Cases
- While refunds are not issued as standard policy, we may consider refund requests in instances of duplicate payments or proven technical errors solely on our part.
- Such cases must be reported to our support team within 3 business days of the transaction.
- The final decision on such requests rests solely at the discretion of Database Solution Services management.

6. Dispute Resolution
- Any disputes regarding payments, transactions, or services should be reported promptly to our customer support, providing relevant transaction details and supporting evidence.
- Our team will investigate and respond to your query as per our standard support timeline.

7. Contact
For all refund, cancellation, or payment-related queries, contact our customer support team:

Email: info@databasesolution.in
Phone: +91 8822244222
Business Hours: Monday—Saturday, 10 AM to 6 PM

By using our services, you agree to this Refund Policy. We reserve the right to revise this policy at any time, with changes effective immediately upon updating this page on our website.